SALESDESK
|Lead UX Designer
London, England, UK
Summary
Led end-to-end product design and strategic UX decisions for a complex B2B CRM platform, driving impactful feature development and system enhancements.
Highlights
Led UX strategy across a complex B2B CRM platform, owning design direction, quality, and consistency across multiple product areas.
Led research synthesis and prioritisation, translating insights from customer calls, usability testing, and internal feedback into clear product direction.
Oversaw and reviewed work across key initiatives including reporting, AI-assisted workflows, meetings, billing, and workspace management.
Partnered closely with founders and engineers to shape roadmap decisions and manage trade-offs between usability, speed, and technical constraints.
Championed system-led design, evolving the design system to support scalability, theming, and faster delivery.